SHIPPING INFO

Where do you ship from?

We currently ship from our Wine Shop & Wine Bar in Venice, Italy. We primarily work with two main companies, IWS srl and Mail Boxes Etc., to ensure efficient and reliable delivery. Once you purchase your wine, it is securely packaged and promptly delivered to a local IWS or Mail Boxes Etc. hub center on the mainland. There, it is checked and properly dispatched according to the destination and your selected service option (standard or express). This process ensures that your order arrives safely and quickly, no matter where you are located.

What are the shipping costs?

US Shipping Prices:

- 1 to 3 Bottles: €75
- 4 to 6 Bottles: €79
- 7 to 12 Bottles: €100
- 13 to 18 Bottles: €200
- 19 to 24 Bottles: €255

Customs included
Certified isothermal packaging - Temperature-controlled shipping
100% insurance included

Alaska, Hawaii, Portorico: extra charge of € 70,00 per shipment

Canada Shipping Prices:

- 1 - 3 Bottle: €55
- 4 to 6 Bottles: €70
- 7 to 12 Bottles: €100
- 13 to 18 Bottles: €170
- 19 to 24 Bottles: €195

Customs not included
Certified isothermal packaging - Temperature-controlled shipping
100% insurance included

UK, Norway & Switzerland Shipping Prices:

- 1 to 3 Bottles: €40
- 4 to 6 Bottles: €48
- 7 to 12 Bottles: €60
- 13 to 18 Bottles: €84
- 19 to 24 Bottles: €108

Customs not included
Certified isothermal packaging - Temperature-controlled shipping
100% insurance included

Singapore, South Korea, Hong Kong Shipping Prices:

- 1 to 3 Bottle: €70
- 4 to 6 Bottles: €100
- 7 to 12 Bottles: €150
- 13 to 18 Bottles: €240
- 19 to 24 Bottles: €295

Customs not included
Certified isothermal packaging - Temperature-controlled shipping
100% insurance included

Germany, Belgium, Luxemburg, Netherlands Shipping Prices:

- 1 to 3 Bottles: €24
- 4 to 6 Bottles: €28
- 7 to 12 Bottles: €36
- 13 to 18 Bottles: €52
- 19 to 24 Bottles: €68

Customs included
Certified isothermal packaging - Temperature-controlled shipping
100% insurance included

France, Austria, Denmark Shipping Prices:

- 1 to 3 Bottles: €28
- 4 to 6 Bottles: €36
- 7 to 12 Bottles: €40
- 13 to 18 Bottles: €56
- 19 to 24 Bottles: €76

Customs included
Certified isothermal packaging - Temperature-controlled shipping
100% insurance included

Portugal, Spain Shipping Prices:

- 1 to 3 Bottle: €36
- 4 to 6 Bottles: €44
- 7 to 12 Bottles: €52
- 13 to 18 Bottles: €68
- 19 to 24 Bottles: €92

Customs included
Certified isothermal packaging - Temperature-controlled shipping
100% insurance included

Ireland, Northen Ireland, Sweden, Finland Shipping Prices:

- 1 to 3 Bottles: €40
- 4 to 6 Bottles: €48
- 7 to 12 Bottles: €60
- 13 to 18 Bottles: €84
- 19 to 24 Bottles: €108

Customs included
Certified isothermal packaging - Temperature-controlled shipping
100% insurance included

Greece, Poland, Finland, Czech Republic, Slovak Republic, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Croatia, Malta, Cprus, Slovenia Shipping Prices:

- 1 to 3 Bottles: €44
- 4 to 6 Bottles: €56
- 7 to 12 Bottles: €68
- 13 to 18 Bottles: €92
- 19 to 24 Bottles: €124

Customs included
Certified isothermal packaging - Temperature-controlled shipping
100% insurance included

Which countries do you ship to?

We currently ship to: all EU countries, the UK, Norway, USA, Canada, Singapore, Japan, Hong Kong, South Korea, Australia, New Zealand. More countries may be coming soon.

How long will delivery take?

The Delivery timing depends on your location & which service you choose during the checkout. Please note that the number of days indicated on the courier label is an estimate and couriers do not calculate festive days such as Saturdays or Sundays. Furthermore many things can happen to delay the delivery such as: adverse weather conditions, weekends, holidays, variation on trade agreement between countries & such. In any case, after your order gets picked up and it’s ready to be shipped, our partner Mailboxes etc. will send you a tracking code to check on your delivery and they’ll be able to assist you at anytime for updates on your shipping.

Is it safe to ship wine from Italy?

Yes, it is safe to ship wine from us. We work with highly competent shipping companies to ensure the safe delivery of your wine. For shipments to the US, we exclusively use IWS, which utilizes temperature-controlled cargos and isothermal packaging. Additionally, we freely insure 100% of the goods for orders valued over €500 (excluding shipment costs).

Our Wine Hub boasts impeccable storing facilities, including temperature and humidity-controlled wine fridges. All our Valpolicella and Amarone wines have very short shelf lives due to our specialization in the region and the high turnover in our Wine Bar, Wine Shop, and online shop. We purchase directly from the wineries, ensuring there is no intermediary storage involved. This direct sourcing allows us to be confident in the quality and storage practices of the wineries themselves.

Are there any custom duties?
Why shouldn't I buy directly in my country?

While you might find certain wines at similar prices in your country, likely due to the large size of the winery or favorable importing conditions, the vast majority of wines we offer are less expensive in Italy or simply unavailable in most of the countries we ship to. Even when adding the cost of shipping, it is often more cost-effective to purchase from us. We not only sell wines from large estates but also offer an extremely wide array of producers of all sizes, including both artisanal and more structured wineries. Our selection encompasses a variety of styles and older vintages, ensuring you have access to unique and hard-to-find wines.

What happens if a bottle arrives broken, if the wine has defects, if some items are missing or I get the wrong order.

If a bottle arrives broken, the wine has defects, some items are missing, or you receive the wrong order, please contact us within 14 days of receiving your shipment. We will arrange for a replacement or a refund to resolve the issue promptly.

Do I receive an invoice for my order?

Sure you do. It will either be automatically sent after the order confirmation, or we will ship it with your package. If you have requirements for your envoice such as including your company details, company VAT or such please make sure to write it in the notes during your Checkout. For any information further information feel free to send an email to our administrative department at amministrazione@allamarone.com , we will get back to you as soon as possible.

PAYMENT INFORMATION

Is paying on this website secure?

Yes it is. Our website is protected & data is passed through a secure ssl/tls connection provided by Let’s Encrypt. Let’s Encrypt is a global Certificate Authority (CA) which provides secure connections to million of websites online.

Furthermore as payment methods we use Stripe & Paypal.

According to the information provided on their website we quote “Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.”

Paypal has been a pioneer in safe online transactions since decade, according to their website information , we quote “Is PayPal safe? Yes, we keep all your information safe. When you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know.
Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described we will help you to get a full refund. We also offer protection for sellers to help protect your online sales and business.”

Feel free to contact us for any further information you may have on this regard.

I have a coupon code, how do I use it?

We often run promotion to both our new & existing customers. We either directly discount our prices online or provide you with discount coupon codes. We currently provide a 10% discount code on all wines (shipping is never discounted), simply by subscibing to our newsletter.

Once you have a discount code you can use it either on the cart or the checkout pages. See screenshots below on where to insert the coupon code.

Cart Page:

Where to apply the coupon code on the cart page

Checkout Page

Where to apply your coupon on the checkout page

Can I change or cancel my order?

Yes, you can change or cancel your order right after your purchase but only if we haven’t shipped your wine bottles yet. We are generally pretty ship in packing and delivering the wine box to the couriers but this depends on the shipping company you’ve selected during the checkout as we can drop the package to some companies whether some other companies come pick up the goods the next day.

Also, our Business hours for shipping are everyday from 9 AM to 6 PM (GMT+1/CEST timing), therefore if you have purchased your goods after 6 PM you have until the next morning to cancel or modify your purchase.

Make sure to contact us , as soon as possible communicating to us your wish to cancel or to modify your order.