SHOPPING & SHIPPING INFORMATION
We currently ship to: all EU countries, the UK, Norway, USA, Canada, Singapore, Japan, Hong Kong, South Korea, Australia, New Zealand.
Please note that only EU Countries & the US are custom duties exempt.
For all other countries local custom duties apply. Check the links below for more information on local imports:
Canada: The following estimated Duties/Taxes (D/T) apply:
- Alberta: 10-15% wine value
- British Columbia: 85-90% wine value
- Ontario: 110-120% wine value
- Manitoba: 〜10% wine value
- Quebec: 110-120% wine value. No gifts allowed. The buyer and Recipient must be the same person.
The above duties may vary in time so please make sure to contact a local authority to get the proper information.
Hong Kong: https://www.customs.gov.hk/en/trade_facilitation/dutiable/types/index.html
South Korea: https://www.customs.go.kr/english/cm/cntnts/cntntsView.do?mi=8035&cntntsId=2723#a
New Zealand: https://www.customs.govt.nz/personal/import-allowances-and-charges/
Shipping costs depend on where you’d like to ship & on how many wine bottles you are purchasing. The price will appear on the cart or checkout page once you’ve added products in your cart and you’ve selected the country you’re shipping to.
Click on Read More to check the prices that Mailboxes etc. provides.
The Delivery timing depends on your location & which service you choose during the checkout. Please note that the number of days indicated on the courier label is an estimate and couriers do not calculate festive days such as Saturdays or Sundays. Furthermore many things can happen to delay the delivery such as: adverse weather conditions, weekends, holidays, variation on trade agreement between countries & such. In any case, after your order gets picked up and it’s ready to be shipped, our partner Mailboxes etc. will send you a tracking code to check on your delivery and they’ll be able to assist you at anytime for updates on your shipping.
Immediately after your order you’ll receive an email with your order confirmation & details. If you see notice that you purchased something by mistake or you forgot to buy something, don’t worry! Simply contact us , we’ll immediately discuss with you on how to fix the issue, we can either reimburse you so that you can do a new order or we can swap some items in your order etc.
After the order confirmation we’ll arrange the pick up and delivery of your package from our wine bar in Venice. As soon as we’ve arranged that we’ll send you a tracking number so that you can monitor the location of your goods via the courier’s website until you receive it.
Sure you do. It will either be automatically sent after the order confirmation, or we will ship it with your package. If you have requirements for your envoice such as including your company details, company VAT or such please make sure to write it in the notes during your Checkout. For any information further information feel free to send an email to our administrative department at email@example.com , we will get back to you as soon as possible.
What happens if a bottle arrives broken, if the wine is not good, if some items are missing or I get the wrong order.
If a bottle arrives broken please make sure to make a few photos of the damaged package, both of the box and of the broken bottle itself (make sure not to heart yourself with the glass during the process!). We insure every package at our expense so after you’ll send us the pictures and some further details we’ll immediately contact the shipping company to get a refund and in turn refund you.
What if a wine is gone sour or has serious flaws? In this case, we’ll further enquire you as the type of flaw the wine has, we’ll ask you some pictures of the wine ID in order to contact the winery and work on a reimbursment or a new bottle. After all procedures have taken place we’ll either ship to you a new bottle of the same amount or provide you with a coupon discount with the value of the bottle.
In case some items are missing in the order or you receive the wrong goods we will immediately initiate a enquiry both with our staff and with the courier in order to verify what issues have occured. As soon as the enquiry is finished & after having confirmation that 1 or more of your goods are missing or are wrong we’ll immediately work sending the missing or right product as well as organizing the return for the wrong wine/s.
For any return to be arrange you will have to contact within 30 days of the arrival of the goods. After that period it won’t be possible for us to get a refund either from the shipping company nor from the winery and therefore it won’t be possible to refund you in turn.
Yes it is. Our website is protected & data is passed through a secure ssl/tls connection provided by Let’s Encrypt. Let’s Encrypt is a global Certificate Authority (CA) which provides secure connections to million of websites online.
Furthermore as payment methods we use Stripe & Paypal.
According to the information provided on their website we quote “Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.”
Paypal has been a pioneer in safe online transactions since decade, according to their website information , we quote “Is PayPal safe? Yes, we keep all your information safe. When you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know.
Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described we will help you to get a full refund. We also offer protection for sellers to help protect your online sales and business.”
Feel free to contact us for any further information you may have on this regard.
Stripe & Paypal combined accept all major debit and credit cards as well as local payment methods. Payment methods also include Apple Pay, Google Pay & even SEPA Direct Debit payments (Single Europe Payment Area).
We often run promotion to both our new & existing customers. We either directly discount our prices online or provide you with discount coupon codes. We currently provide a 10% discount code on all wines (shipping is never discounted), simply by subscibing to our newsletter.
Once you have a discount code you can use it either on the cart or the checkout pages. See screenshots below on where to insert the coupon code.
Yes, you can change or cancel your order right after your purchase but only if we haven’t shipped your wine bottles yet. We are generally pretty ship in packing and delivering the wine box to the couriers but this depends on the shipping company you’ve selected during the checkout as we can drop the package to some companies whether some other companies come pick up the goods the next day.
Also, our Business hours for shipping are everyday from 9 AM to 6 PM (GMT+1/CEST timing), therefore if you have purchased your goods after 6 PM you have until the next morning to cancel or modify your purchase.
Make sure to contact us , as soon as possible communicating to us your wish to cancel or to modify your order.