SHOPPING & SHIPPING INFORMATION
We currently ship to: all EU countries and Switzerland. We are currently working into expanding our shipping destinations so stay tuned! We may come near you very soon.
Shipping costs depend on your location, on how many wine bottles you purchased & on which service you choose. We currently use Packlink as a Shipping broker. Packlink searches through UPS, Bartolini, SDA, TNT & many other couriers to find & offer the best prices for you. We are currently talking to a dedicated courier in order to have even better prices.
The Delivery depends on your location & which service you choose during the checkout. Nonetheless many things can happen to delay the delivery such as: adverse weather conditions, holidays, variation on trade agreement between countries & such. In any case, after your order you will be provided with a tracking number to check on your delivery.
Immediately after your order you'll receive an email with your order confirmation & details. If you see notice that you purchased something by mistake or you forgot to buy something, don't worry! Simply contact us , we'll immediately discuss with you on how to fix the issue, we can either reimburse you so that you can do a new order or we can swap some items in your order etc.
After the order confirmation we'll arrange the pick up and delivery of your package from our wine bar in Venice. As soon as we've arranged that we'll send you a tracking number so that you can monitor the location of your goods via the courier's website until you receive it.
Sure you do. It will either be automatically sent after the order confirmation, or we will ship it with your package. If you have requirements for your envoice such as including your company details, company VAT or such please make sure to write it in the notes during your Checkout. For any information further information feel free to send an email to our administrative department at firstname.lastname@example.org , we will get back to you as soon as possible.
If a bottle arrives broken please make sure to make a few photos of the damaged package, both of the box and of the broken bottle itself (make sure not to heart yourself with the glass during the process!). We insure every package at our expense so after you'll send us the pictures and some further details we'll immediately contact the shipping company to get a refund and in turn refund you.
What if a wine is gone sour or has serious flaws? In this case, we'll further enquire you as the type of flaw the wine has, we'll ask you some pictures of the wine ID in order to contact the winery and work on a reimbursment or a new bottle. After all procedures have taken place we'll either ship to you a new bottle of the same amount or provide you with a coupon discount with the value of the bottle.
In case some items are missing in the order or you receive the wrong goods we will immediately initiate a enquiry both with our staff and with the courier in order to verify what issues have occured. As soon as the enquiry is finished & after having confirmation that 1 or more of your goods are missing or are wrong we'll immediately work sending the missing or right product as well as organizing the return for the wrong wine/s.
For any return to be arrange you will have to contact within 30 days of the arrival of the goods. After that period it won't be possible for us to get a refund either from the shipping company nor from the winery and therefore it won't be possible to refund you in turn.